8 Pro Wedding Tips for Hotels and Resorts

What can a resort learn from a wedding photographer? My team has shot weddings all over the world at luxury resorts and hotels.  We’ve seen the good, the bad, and the ugly in regards to venues and their service.

I’ve personally shot hundreds of weddings and on the wedding day no one is closer to the bride and groom than the wedding photographer. If we are doing our jobs well, couples forget we are around so in addition to knowing more than I ever need to know about women’s hygiene I also hear all their complaints.

Don’t worry, I respect my client’s privacy and I’m not naming names. This article is good-natured and is only meant to help us all improve.  We all want to create the best possible day for our clients on the most memorable day of their lives so before you role your eyes listen to what I have to say.   Whether you’re a global hotel chain or a boutique resort, you can improve your wedding service and here’s how.

 

 

BRIBES

Problem- I know many of you don’t think your staff wouldn’t ever do such a thing but it happens all the time especially in Asia. It’s commonplace even if it’s against your company policy. Your events manager or event contact person might be recommending photographers and planners that give them kickbacks. In addition to violating your company’s policy, this is also a problem because they don’t always recommend the best vendors for your couples. You want the best of the best if you are putting your reputation on the line, not the best bribe.

Solution- This is easy to police, pick 3 official recommended photographers/planners/DJ’s based on merit, pricing, and client feedback. Check on your staff by sending secret shopper emails to your staff to make sure your they are recommending your preferred list.

 

WEDDING PLANNERS

Problem- I’ve heard brides complain about the hotel’s service when it was something the wedding planner’s should’ve handled.

Solution- Only recommend the best and survey your clients afterwards to see if they were happy. Even when the couple has a wedding planner, that doesn’t mean you’re staff is off the hook. Oversee the whole day and help out when things go wrong. Most importantly, before the wedding, set clear roles and communicate with them and the couple. Get everything in writing, not just a phone call.

 

REMOVE YOUR IN-HOUSE PHOTOGRAPHER (IF THEY WEREN’T HIRED BY THE COUPLE) 

Problem- This is something I hear all the time from couples. “Who are those people taking photos of us and our guests?” Weddings are private events and your clients hired a photographer they carefully selected and they trust with their most special day. I’ve even seen an in-house photographer taking shots of the bride getting ready and they thought he was with our team. Later on when they found out he wasn’t with us and it was a huge issue, one that could’ve been easily avoided.

In addition to the privacy issue no matter how far back or how good they think they are they end up in the way of the hired photographers and that should NEVER happen.

Solution- I understand the temptation to get a bunch of shots for your social media outlets and I don’t blame you. When you work with your preferred photographers ask them to help you cross promote and share their detail shots with you so you have both benefit from each other. If you want to use shots of the couple, talk to the photographer and the couple first and get permission.

This isn’t to say you can’t have your in-house photographer take some shots of the set-up but only when no guests are present. There is absolutely no reason your in-house photographer (again if he/she wasn’t hired by the couple) should be photographing when guests are present.

 

STAY ON SCHEDULE 

Problem- (If your team is handling the day of planning). Lets say the bride scheduled the perfect time for sunset pictures after the ceremony (which is very common) and the schedule is an hour behind.  No sun, no sunset pictures and their vision of the beautiful beach wedding sunset pictures is ruined.

Solution- Drive the schedule, be gentle about it but remind the couple, make-up artists, aunty Susie, etc. the importance of being on time and stay on top of the make-up artist, and remind the guests about being on time. Find that balance of being gentle but reminding the couple the consequences of no sunset pictures when things are running behind schedule.

 

TAKE CARE OF YOUR VENDORS 

Problem– Vendors are dialed into the whole wedding community and yes they need you but you need them too. Social media and word of mouth are powerful tools so make sure your staff is helpful and accommodating to them. My team works 10-16 hour days on their feet and at some point we need to eat. Our contract with our clients is for 2 meals over the course of the day. We’ve had venues argue with us about being fed or feed us 4 hours late. If possible we need to eat at the same time as the couple to insure we don’t miss any big moments and typically that’s the best time for the photographers to break as photos of people food in their mouth aren’t typically sexy.

Solution- Talk to the couple ahead of time and ask them what the situation is with them in their vendors. If for example they agreed with their photographers to pay for two meals make it easy for them to schedule. Ask your vendors when they want to eat and have them sign it to the couple’s bill; it’s as easy at that.

See, we give back too. Our List Of Best Wedding Vendors in Hoi An, Vietnam.

BUGGY TRAFFIC JAM

Problem- We see a lot of weddings run late because the guests didn’t arrive on time and they didn’t arrive on time because the resort didn’t have enough buggies to accommodate all the guests.

Solution- Of course you can’t have enough buggies to accommodate 100 guests all at once but you can communicate with the guests ahead of time and send out a notice to plan for slow response time during the hour before the ceremony.

DON’T BE LAZY, TELL A STORY 

Problem- For destination weddings people are coming from all over the world and often it’s the first time they are in that country. At the end of the night you create an experience releasing lanterns into the sky or light paper lanterns and push them into the water. The problem I often see is no one ever explains any backstory.

Solution- Gather everyone and have the planner, MC, or events personnel you’re your property briefly explain the meaning or backstory of the lanterns, this will create a more memorable experience.

 

Assign One Dedicated Staff(If they haven’t hired a wedding planner)

Problem-So many things come up the day of the wedding for the bride and groom. They should be enjoying their day, not stressing out. I see the person in charge of the wedding day focusing on the vendors and the set-up and not the couple.

Solution-Whether you charge for it or not, it’s a great service to provide to your clients. Assign a day of personal assistant/butler that understands weddings and a bride’s needs. They should be at her side the entire day, catering to their every need.

I hope this was helpful, thanks for reading and if you have any questions for me please add them in the comments section.

By Justin Mott

Justin Mott is the owner and founder of Mott Visuals Weddings. Mott Visuals specializes in destination wedding photography and films covering Asia and Beyond. Visit our website at http://www.mottvisualsweddings.com

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5 reasons why 2 is better than 1 (photographers at your wedding)

  1. Having a second photographer will allow us to take more photos of the groom’s side getting ready
Noel and Bastian's Wedding in Nha Trang, Vietnam
Noel and Bastian’s Wedding in Nha Trang, Vietnam
Nicole and Bel's Wedding in USA
Nicole and Bel’s Wedding in USA
Carol and Jose's Wedding Photography in Bali, Indonesia
Carol and Jose’s Wedding Photography in Bali, Indonesia

2. With 2 photographers we can shoot different angles during key moments

Nicole and Bel's Wedding in USA
Nicole and Bel’s Wedding in USA
Nicole and Bel's Wedding in USA
Nicole and Bel’s Wedding in USA

3. It allows the second photographer to spend more time on group shots

Emma and Tom's wedding photography in Koh Samui, Thailand
Emma and Tom’s wedding photography in Koh Samui, Thailand
Nicole and Bel's Wedding in USA
Nicole and Bel’s Wedding in USA
Emma and Tom's wedding photography in Koh Samui, Thailand
Emma and Tom’s wedding photography in Koh Samui, Thailand

4. It gives us more opportunities to focus on “the little moments”

Carol and Jose's Wedding Photography in Bali, Indonesia
Carol and Jose’s Wedding Photography in Bali, Indonesia
Carol and Jose's Wedding Photography in Bali, Indonesia
Carol and Jose’s Wedding Photography in Bali, Indonesia

5. And it allows time for more setup and detail shots

Carol and Jose's Wedding Photography in Bali, Indonesia
Carol and Jose’s Wedding Photography in Bali, Indonesia
Carol and Jose's Wedding Photography in Bali, Indonesia
Carol and Jose’s Wedding Photography in Bali, Indonesia
Emma and Tom's wedding photography in Koh Samui, Thailand
Emma and Tom’s wedding photography in Koh Samui, Thailand
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Justin Mott Mott Visuals Weddings Wedding Photography Vietnam Southeast Asia San Francisco California HCMC Saigon

Wedding Photographer Vs. Make-Up Artist | Judge Bride Has A Decision To Make

Behind the scenes at many weddings across the globe a battle is brewing between your photography team and your make-up artist (from here on in I’ll just refer to make-up artists as MUA). No, they aren’t fighting about what shade of lipstick you should be wearing, they are jockeying for position on where you will have your hair and make-up done and basically where your entire morning will unfold.

Obviously I’m a bit biased as a photographer but I consider myself fair and reasonable and I’ve tried my best to see both sides of this debate. I’m sure my take on things will upset some MUA’s but honestly most of you are amazing and reasonable to work with and I have all the respect in the world for your job. If this blog does offend you, maybe it’s time to look in the mirror (see what I did there). However, I have seen this growing trend in weddings with more stubborn MUA’s and it’s an issue that should be sorted before the big day begins to avoid stressing out the bride, hence I had to write this blog and clear the air.

Okay, so let me dig into what all the fuss is about, here is the core of the debate. Some MUA’s want their bride in the bathroom with a big mirror where it’s comfortable and easy for them to work. They have plenty of outlets, mirrors, and easy access to their equipment. The photographers want the bride by the beautiful flattering window light so they can make gorgeous natural pictures that tell a story.

So what’s the big deal, just get ready in the bathroom and the photographer can do their best and then they have the whole day to get good pictures. Better yet what many MUA’s offer as a compromise is to do all the make-up in the ugly bathroom and then at the end we can fake it by the window for a few minutes. That seems like a fair compromise right?

Wrong, extremely wrong and let me explain why. Our clients hire us to tell a story, and a huge part of the day, sometimes hours, is the getting ready portion. I’ve captured so many beautiful magical moments in the getting ready part of the day. The bride reading a note from the groom, bridesmaids receiving presents, the mother of the bride watching on and tearing up, the list goes on and on. It makes a world of difference when those moments happen in beautiful window light rather than an ugly bathroom.

Another problem with faking it is it can sound good at the time but more times than not things run late and you run out of time. I’m not done yet, having the whole process done in stunning window light or at least a nice room gives your photographer time to be creative and experiment shooting through mirrors, having the dress in the background, etc. You are paying your photography team a lot of money for pictures that are meant to last a lifetime, do you really want them having nothing to shoot in an ugly bathroom for 3 hours then scrambling to be creative crammed into 15 minutes of frantic shooting?

I’ve explained our side of things and that sounds well so what the case for the MUA. Why are they being stubborn? A few arguments from the MUA side of things I’ve heard are “ I don’t want to make my bride hot” or “I can’t see well with natural light or it’s uneven light” or “I need a mirror.” My rebuttal to that is if you’re in a hotel room than heat shouldn’t be a problem, jack up the AC and of course from the photographer’s side of things don’t place her in direct sunbeams. As for a mirror, just bring a medium sized handheld one so the bride can check on things. For the MUA not being able to see well or uneven light, that’s a bit of BS. I’m a photographer so you can’t fool me about how light works. If you face directly out a window the light is completely balanced. Plus our eyes have amazing optics and guess what we can adjust to variant lighting conditions. I’ve worked with hundreds of MUA’s who have done make-up by the window with ease and with beautiful results so I know it can be done. Don’t let them fool you with playing the old, “you won’t look beautiful.” If your MUA can’t make you look beautiful while working by a window then you should find someone else. I don’t know too many photographers who take beautiful pictures in dark ugly bathrooms.

To be fair many MUA’s can be turned off and defensive to photographers because honestly photographers can be pushy and aggressive. Our team’s approach is to have a talk with our clients ahead of the wedding. We ask them politely if they can ask the MUA to do everything by the window and this avoids the annoyance of a MUA getting set up and having to move later on (I can see why that would be really annoying). Our team also offers to help with moving any furniture, their equipment, and extension cords (although any good MUA should have their own) to help make things comfortable for everyone.

In the end neither vendor should cause any stress to the bride on her wedding day so this should be addressed early on. Unfortunately the reality is that this does happen on the wedding day and a bride has to make a decision. To avoid any stress on your big day, make it clear ahead of time.

For MUA’s working weddings, I highly recommend you figure out how to do make-up by the window and don’t scare the bride by saying you won’t look pretty, that’s cruel. It’s your job to make them look pretty and so many MUA’s do a fantastic job so if you don’t know how to do it, ask someone and learn. I see MUA’s work outside, inside, just about everywhere and while it might be more convenient for you to work in the bathroom suck it up for the better good.

For photographers, don’t be an ass and be pushy and demanding. Address this beforehand with the bride and make a plan so the bride doesn’t have to deal with any stress on her big day. Help out with moving furniture and just be polite and friendly about everything.

For Brides, the last thing you want to do is offend anyone and I understand you want to avoid conflict but the decision is yours and better to avoid conflict ahead of time than on your wedding day.

If your getting ready pictures are a big deal and you want the most beautiful shots possible for that part of the day, side with the photographer and let them choose the location. If that part of the day isn’t a big deal and you don’t want getting ready pictures let the MUA choose the set up, just let both parties know ahead of time and you will save yourself a wedding day hassle.

Here are some samples of my favorite getting ready shots all taken by the window.

Hyatt Regency Danang Mott Visuals Wedding Photography Vietnam Hoi An Justin Mott
Hyatt Regency Danang Mott Visuals Wedding Photography Vietnam Hoi An Justin Mott
Nicole and Bel's Wedding in USA
Nicole and Bel’s Wedding in USA
Nicole and Bel's Wedding in USA
Nicole and Bel’s Wedding in USA
Nicole and Bel's Wedding in USA
Nicole and Bel’s Wedding in USA
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Don’t Forget The Local Culture | Destination Wedding Photography Bali, Indonesia

Mott Visuals Weddings Bali Indonesia_Justin Mott_BlogPost_DontForgetTheLocalCulture_006

2016 kicks off for our team with an intimate destination wedding in Bali, Indonesia. During the wedding the guests were treated to a local performance by Balinese dancers. The performance was so colorful and entertaining and it was a good reminder of a small tip I have for couples planning a destination wedding.

Don’t forget to add some local flare to your wedding and treat your guest to an experience they won’t forget. We cover weddings all around the world and many of them are at gorgeous luxurious locations. Everything is perfect but the venue can often lack anything local so in the end your wedding can feel like it could’ve been anywhere.

Mott Visuals Weddings Bali Indonesia_Justin Mott_BlogPost_DontForgetTheLocalCulture_001

A good way to break that up without going off site is to talk to your wedding planner or go online and do some research about hiring local artists and performers. It doesn’t have to be a long or expensive performance. I recommend having it during cocktail hour while everything is having a drink and relaxing or during during.

We’ve seen many different performances and so many different cultures and it’s always one of the highlights of the day. Selfishly I have to say it makes for great footage and pictures and helps round out the story of your very special day.

Here are a few shots of the Balinese dancers at the stunning Villa Pawana. The wedding planners at Bali Exclusive Weddings really nailed it, what a gorgeous day.

Mott Visuals Weddings Bali Indonesia_Justin Mott_BlogPost_DontForgetTheLocalCulture_002

Mott Visuals Weddings Bali Indonesia_Justin Mott_BlogPost_DontForgetTheLocalCulture_003

Mott Visuals Weddings Bali Indonesia_Justin Mott_BlogPost_DontForgetTheLocalCulture_004

Mott Visuals Weddings Bali Indonesia_Justin Mott_BlogPost_DontForgetTheLocalCulture_005

Mott Visuals Weddings Bali Indonesia_Justin Mott_BlogPost_DontForgetTheLocalCulture_008

Mott Visuals Weddings Bali Indonesia_Justin Mott_BlogPost_DontForgetTheLocalCulture_009

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ADVICE TO BRIDES AND GROOMS | What Do You Do When It Rains On Your Wedding Day?

Leading Image
From a wedding story in InterContinental Danang Sun Peninsula, Danang, Vietnam. Photo by Mott Visuals Weddings.

Oh no, the unthinkable has happened and during your vows a downpour ensues. What do you do? Well, obviously it’s not meant to be and you leave and try again next year. No no, you’re not a quitter and the two of you have gotten this far so don’t give up now. It doesn’t happen often to our clients but if it does happen. In fact it happened last week to us at a wedding at the stunning Intercontinental Danang Sun Peninsula, and yes I see the irony of it being Sun Peninsula. Normally it is sun and gorgeous there but weather happens to the best of us. With that experience fresh in my head I’d love to share some tips on making the best of a rainy wedding dayfrom a photographer’s perspective.

Photos by Justin Mott and Aaron Joel Santos | Mott Visuals Weddings

HAVE A BACK UP PLAN

Talk to your photographer and show him/her where things will happen if it rains. This will give them some ideas ahead of time and they won’t be scrambling for new ideas if they only scouted the sunny day plan. Often the back-up plan isn’t given much thought about photography but your photographer will have good ideas on where things should take place in order to get you the most beautiful images so have a chat.

HAVE A BACK UP PLAN

SMILE

Yes, that’s an order. Of course it’s disappointing but you can’t change the weather so take a deep breath and make the best of it. If you are sad, your stuck with pictures of you being sad forever. Slam a champagne or make your significant other do whatever he/she does to make you laugh and regroup.

Smile

LISTEN TO YOUR PHOTOGRAPHER

A good photographer should be paying attention to the weather and chances are they’ve been in this situation before. For our rainy day wedding I could see the skies getting dark in the afternoon and things were looking bleak for the later in the day. I asked the couple for 15 minutes for a quick portrait session before the ceremony and thank god I did, it saved us. It poured like crazy during our scheduled portrait session.

If you are traditional and you don’t want to see each other before walking down the aisle I respect that but if not then make the time. Even if the wedding planner says you don’t have 15 minutes ask them to make time. Correction, don’t ask them tell them. Never forget on your wedding day you’re the boss and pictures are forever, but a schedule running 15 minutes late is…well…15 minutes. Remember people will forget having to wait for their dinner but you will never forget bad pictures.

LISTEN TO YOUR PHOTOGRAPHER

LISTEN TO YOUR PHOTOGRAPHER_001

LISTEN TO YOUR PHOTOGRAPHER_002

LISTEN TO YOUR PHOTOGRAPHER_003

GET WET

This isn’t for everyone but if you have a back-up dress and you are willing to embrace the weather go shoot in the rain. At the very least you will have unique images to go with that crazy wedding day story. Have a friend come with you and have umbrellas handy.

Be sympathetic to the photographer and their gear as well, some might not have rain gear or the weather might just be so bad they can’t go out there and shoot without ruining their equipment.

GET WET

The Next Morning

Every photographer has different packages and clauses but if you had a complete rain out and you were set on those beach shots consider paying a little more for a possible portrait shoot the next morning. Talk to your photography team and see what their policy and pricing is but if it’s reasonable price go for it, it will suck getting up at sunrise but shoot for 2 hours then go back to bed.

Closing Picture 1

Closing Picture_2

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